posted by lawyersofmelbourne.com.au admin on Feb 11
Once you have chosen a solicitor, what is an acceptable service standard you should receive and what happens if it is poor?
If you have instructed a UK Solicitor for the first time, you may be confused over the level of service you should expect to receive from them. This is not unusual because not many understand the Law or have any idea of the service they should be receiving.
The initial advice you get from a Legal practice is very important. This is up to you to ensure that you are taking in all that the solicitor is saying to you, and if there are any points which you are struggling to understand, ask them to go over these again. Lawyers general are very good at giving advice. Once the main appointment has been completed you should receive a letter outlying what was brought up in the meeting.
The Lawyer should make it clear at the appointment stage if they intend to progress with your case. Once this stage is reached you might want to actively be involved. To get an idea of how ling things are going to take you can ask a solicitor when they thing an outcome may be achieved. As with anything in The Law, some things might be out of their control and it is important to remain realistic. Be mindful that something may take meetings with other people. If a third party delays proceedings, it would not be right to put blame on your solicitor.
Regular communication is essential once you have taken on a Legal Solicitor services to keep you up to date with events. This is a very common area of service where solicitors can give a shoddy service. They should not get away with this. You sometimes have to follow them up and ask for information. You should threaten them with legal action if they do not seem to care or are trying to avoid you. If the Lawyer thinks that contacting you is not essential then they may not contrary to what you may think.
Once you have received you solicitors bill it is imperative to check everything is correct. This area of the law service that is not great. Question anything you do not understand or you think is wrong on the bill. If you remain certain that there is a mistake and want to complain about a solicitor, pursue a complaint to a senior partner. If this remains unresolved, you are entitled to approach the Legal Complaints Service, who may well take up this complaint for you.
If you are particularly concerned over these issues, you can always use a good solicitors’ directory to find the law firm that you feel will be most able to deal with your specific case. Where law firms or concerned, most directories will only supply a very limited amount of information about a solicitor. As such this might not be any good for you. Directories which allow you to pick a lawyer based on what other people have experienced with them are the best. http://www.Solicitor.info is a great such lawyer directory to do this.